Working in groups – an overview of themes from the 2017 Complexity and Management conference.

This year’s Complexity and Management conference invited delegates to think about groups. In my response to the three previous speakers, Martin Weegmann, Nick Sarra and Karina Solsø Iversen I asked delegates to consider the importance of groups against a backdrop of an increasingly individualised age, where identification with groups, whether they be communities, trades unions, social movements or other vehicles of collective identification seem increasingly difficult to maintain. This is a phenomenon remarked upon by a wide variety of sociologists in different countries, for example by Robert Putnam in the United States in his book Bowling Alone[1], and to which I drew attention in last year’s conference summing up here. Last year I talked about the way in which we are invited to become ‘entrepreneurial selves’, a trend which Foucault was one of the first to identify as an inevitable consequence of the hegemony of neoliberal capitalism[2].

Screenshot 2017-06-10 15.35.57

Although this is a very powerful way of thinking, this isn’t experienced everywhere the same as I think the two contrasting pictures of train carriages show,  no matter how strong a global trend it is.

Screenshot 2017-06-10 15.33.58

But the phenomenon which Elias in particular described, where we are invited to think of ourselves as closed off from one another is widespread and amplified by modern technology and social media. Our devices are helpful for communication but may also amplify the tendency towards a sense that we are monads: technology can increase individualising and alienating social tendencies which are already emerging, as Sherry Turkle documents in her book Alone Together[3]. It is in this context that groups and groupwork become so important. Continue reading “Working in groups – an overview of themes from the 2017 Complexity and Management conference.”

So what shall we do?

After a series of workshops in Australia a colleague observed to me that the perspective of complex responsive processes is very good at taking apart the dominant discourse on management. It does so systematically and methodically, and although making no claims to be the only school of thought which takes a critical stance towards instrumental management theory, it appears to offer nothing in its place. As my Australian colleague observed, ‘so what do you leave people with. What should they do?’ Continue reading “So what shall we do?”

Emotions in group life – insights from political turmoil in the UK

For those readers of this blog outside the UK, and who may have a less detailed understanding of what has been happening here, contemporary British politics offers some perfect examples of individual and group behaviour at the extreme. This drama could be of great interest to organizational scholars, particularly in this exaggerated form because it gives the lie to the perspective that we are all rational, calculating individuals capable of calmly working out what is in our best interests and that of others, and that we are always in control. Rather it has been a story of manic action and reaction, no doubt accompanied by very strong feelings[1], which has mirrored a particularly bloody episode of Game of Thrones.

o-MICHAEL-GOVE-facebook

The whole circus has been amplified because it takes place in the public gaze and is subject to minute by minute commentary by media and social media, and is not subject to the usual smoothing over by public relations techniques which imply that everyone knows what they are doing and has a plan. In many ways the amplification is a classic example of what Anthony Giddens meant by the ‘double hermeneutic’[2] – observations, interpretations of what is unfolding get taken up by the actors themselves, and so shape as well as describe what is happening, forming and being formed. Continue reading “Emotions in group life – insights from political turmoil in the UK”

The entrepreneurial self and the social self: reflections on the 2016 CMC

Here are a series of articles which illustrate the way in which business vocabulary has entered into our way of talking about ourselves and our relationships:

This is from Forbes magazine and suggests you treat yourself as a product and a brand.

Screenshot 2016-06-14 12.38.12

This is from the Wall St Journal and shows a family who have pinned a mission statement to their fridge and have agreed targets for each other.

Screenshot 2016-06-14 12.44.19

Continue reading “The entrepreneurial self and the social self: reflections on the 2016 CMC”

Last few places remaining – Complexity and Management Conference June 10-12th 2016

What practical difference does it make to take every day organizational experience seriously?

What ways of working may help better illuminate how we co-operate and compete to get things done?

How helpful is it to understand the patterning of human interaction as complex responsive processes of relating?

If you are interested in hearing about some concrete examples where taking a complexity perspective on improving practice and developing strategy has made a difference in organizations in the UK and Denmark, then there are still some remaining places at this year’s conference. This is an opportunity to listen to others, to participate in conversations, as well as to talk about and reflect on  your own work situation.

We can also promise a diverse and interesting group of delegates and good food. The conference fee includes all board and lodging, and the conference begins Friday at 7pm and ends on Sunday lunchtime.

The booking page is here.

 

Taking complexity seriously – what difference does it make in organisations? 

Complexity and Management Conference June 10-12th 2016

This is a reminder that there is only one month to go to claim your early bird discount for this year’s conference. You can book your place at the conference here: http://tinyurl.com/hougy85

At the conference we will be commemorating the work of Prof John Douglas Griffin who was one of the founders of the Doctor of Management programme at Hertfordshire Business School, and a key contributor to the body of theories we refer to as complex responsive processes of relating.

The conference will be held in the deliberative tradition which Doug loved. The focus of the conference involves exploring practical problems in organisations in the pragmatic school of thought. That is to say it is concerned with what people are doing when they create and recreate their work together, how they think and talk about their work, how we as participants in the conference might think about this further, and gives examples of how thinking, talking and participating differently sometimes brings about changes in patterns of working.

There is an inaugural drinks reception and dinner on Friday night, 10th June @ 7pm. Then there will be two keynotes on Saturday by our guests Prof Henry Larsen, Mark Renshaw, Dr Pernille Thorup, and faculty member Prof Karen Norman who will draw on their experience of trying to get things done in organizations. There will be lots of time for deliberative exploration after each keynote, and many opportunities for agreeing, disagreeing and exploring further. We will also hold a commemoration for Doug in the early evening. On Sunday we will review some of the key themes of the conference and reflect on them some more.

The conference attracts very diverse participants, practitioners and academics, from a wide variety of countries. The conference fee includes all board and lodging.

Learning to talk to one another – politics and practical judgement

I went to hear Prof Colin Crouch promote his new book The Knowledge Corrupters: Hidden Consequences of the Financial Takeover of Public Life at the Institute for Government.

Crouch’s thesis is that the financialisation of public institutions reduces the meaning of what they do to a limited number of numerical targets and performance indicators often of a financial kind. This has the effect of also reducing the spectrum of knowledge we need fully to be employees, citizens and customers and constrains expert judgement. It has the effect of trumping all other valuations of particular organizational or social problems with one supposed truth, that of the bottom line or a financial target.

One example he gives of the consequences of financialization from the UK is the monetary incentive offered to GPs to refer more patients with suspected Alzheimer’s disease for further medical tests. The incentive is problematic on a number of fronts: although it is offered on the basis of encouraging behaviour which politicians deem to beneficial to the public as a whole, it nonetheless implies that GPs would not refer patients without such a financial reward. It enacts a theory of motivation at odds with the medical profession’s own values: the overwhelming majority of doctors would not consider it either necessary or desirable to be offered money to refer someone for tests who needs them. Additionally, in Crouch’s terms it has the potential for corrupting expert knowledge as well as creating perverse incentives. Crouch is not implying that professionals need no scrutiny or don’t need managing, but he does argue that financial targets, and numerical targets more generally, are a crude measure of what is really important in specific situations when the work is complex. It is a very crude, mistrustful intervention to bring about a greater focus on potential Alzheimer’s sufferers. Continue reading “Learning to talk to one another – politics and practical judgement”